Terms and Conditions

The terms and conditions stated below apply to orders placed on the website, and the use of our website. Upon placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions.

Our Details

BabyDeluxe are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch:

E-mail: info@babydeluxe.co.uk

Write: Unit 1 Stewartfield Industrial Estate, Leith, Edinburgh, EH6 5RQ, Scotland, UK.

Call: 08450 17 10 75 (Office hours are Monday-Friday 9-5pm, if you are calling out with these hours, please leave a message and your call will be returned within 24 hours.)

We can now accept orders and payments by telephone – if you would prefer to do this, give us a call on the number above, within working hours (or leave a message) and we will take care of it!

Our VAT number is: 893 3278 86.

Access to Our Web site

We will do our utmost to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the Web site may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Ownership of Rights
All rights, including copyright, in this website are owned by BabyDeluxe. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BabyDeluxe. You may not modify, delete, distribute or re-post anything on this website for any purpose.

Payment

Payment can be made by Visa, Visa Electron, Master Card, Solo and Maestro cards. Payment will be debited and cleared from your account upon receipt and acceptance of your order by BabyDeluxe. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation check and authorisation by the card issuer.

If the issuer of your payment card refused to authorise payment to BabyDeluxe, we will not be liable for any delay or non-delivery. We take all reasonable care to make sure our site is as secure as we can make it.

All credit card transactions processed by this site with Protx are protected with an SSL Secure Server Certificate and 128-bit encryption. This is the de facto standard for creating a secure, encrypted link between a web server and a browser, thus securing safe passage of sensitive information, such as credit card numbers. We do not hold your credit card details on the website in our customer database. All credit card information is processed only by Protx.

Further information about security measures employed on the site is contained in our Privacy Policy below.

Privacy Policy
The information we collect via the website may include:

Any personal details you knowingly provide us with through our forms and our email, such as name, address, telephone number and email.

Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.

Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, Protx. For more information on the Protx privacy policy please refer to www.protx.com.

Insurance

BabyDeluxe insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

Cookies

Data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject or warn you before downloading cookies. Information regarding this may be found in your browsers help facility, or for more information on cookies, please visit www.allaboutcookies.org.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

At BabyDeluxe we always hope you will be happy with your order, however in the unlikely event you are not entirely satisfied, we will be happy to give you an exchange or refund. Please return your purchase within 7 working days of delivery in perfect original condition and order confirmation details. We are sorry but postage and packaging is non refundable. We would advise that you send your return by registered post as the package is your responsibility until it reaches us.

We are unable to refund or exchange on individual items in our gift sets.

Once the delivery has been signed for at the given address it is no longer the responsibility of BabyDeluxe. Refunds cannot be given if the gift is not passed on to the named recipient.

If your order does not arrive or arrives damaged, BabyDeluxe will replace the goods to an equal value or, where appropriate, offer a full refund after a full investigation with Royal Mail has been carried out.

Damaged or lost orders must be reported to us within 3 days of the delivery date.

Please note, ALL refunds and replacements are at our discretion.

Cancellation of Order
Customer satisfaction is our top priority. If you wish to modify, exchange or cancel your order please return our email acknowledging receipt of your order stating your wish to modify or cancel your order. If your order has already been fully processed, it may already have been dispatched, in which case you should follow the returns policy.

Delivery Schedule
UK delivery will be made within 2-3 working days costing £4.50. Next day UK delivery is available on orders placed before 2pm Monday to Thursday costing £6.00.

European/ International delivery costs £10.00. Please allow up to 10 days for these deliveries although we expect them to be delivered earlier than this.

All orders will be dispatched using Royal Mail's 1st Class Recorded/ Special Delivery service or international equivalent. That means it is dispatched first class and requires a signature upon receipt and is also insured whilst in transit.

We aim to dispatch all goods within 24 hours of receiving the order.

Please note that Saturday, Sunday and Bank Holidays are not classed as working days for processing and delivery of orders.

Prices
Prices shown on the site are in GBP and are inclusive of VAT (where applicable) unless otherwise stated.

Urban Smalls, Exclusive in the UK to BabyDeluxe Online!

Come and see BabyDeluxe on Stand B40 at the BabyShow Manchester.